Terms & policies
1. Terms of Service
1.1. Introduction
Welcome to Bliss Spa & Massage. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before using our services.
1.2 Services Provided
Our website provides information regarding spa treatments, packages, pricing, gift and booking services. Bliss Spa & Massage reserves the right to modify or discontinue any service without prior notice.
1.3. Eligibility
You must be at least 18 years old to book any services through this website. Minors must have parental consent for any spa treatments.
1.4. Booking Policy
All bookings are subject to availability.
A credit card may be required to secure your booking.
Bookings can be made online, by phone, or in person.
We reserve the right to refuse service to anyone at our discretion.
1.5. Cancellation Policy
Cancellations must be made at least 24 hours before your appointment time.
Cancellations made less than 24 hours in advance may result in cancellation fee or the forfeiture of deposits.
No- shou may be charged in full.
1.6. Refund Policy
Refunds for spa services are not provided unless there is an error or failure on our part.
Gifts and prepaid packages are non-refundable but may be transferable upon request.
1.7. Gift Packages
Gifts packages are valid for 1 year from the date of purchase
Gift packages are non-refundable and cannot be redeemed for cash.
1.8. Health & Safety
Before undergoing any treatment, please inform our therapists of any medical conditions, allergies, or other health issues that may affect your spa experience. We are not liable for any reactions or issues arising from undisclosed conditions.
1.9. Limitation of Liability
We strive to provide a safe and enjoyable environment. However, Bliss Spa & Massage shall not be held liable for any injury, loss, or damage that may occur during your visit, unless due to gross negligence on our part.
2. Privacy Policy
2.1. Information Collection
We collect personal information such as name, contact information, and payment details when you make a booking or purchase services. This data is collected to manage your booking, process payments, and improve our services.
2.2. Use of information
We use your personal information to
Process bookings and payments
Provide personalised services and treatments
Send promotional offers and newsletter, if you have opted-in
Improve our website and services
2.3. Data Security
Your personal data is stored securely, and we implement reasonable precautions to protect your information from unauthorised access or disclosure. However, we cannot guarantee the complete security of data transmitted online.
2.4. Third- Party Disclosure
We do not sell or share your personal information with third parties, except as required by law or for payment processing through secure gateways.
2.5 . Cookies
Our website uses cookies to enhance user experience, track visitor behaviour, and improve our services. You can adjust your browser settings to refuse cookies, though this may limit some features of the website.
2.6. Opting Out
You may opt out of receiving promotional emails from us by following the unsubscribe link in any email communication or by contacting us directly.
3. Payment Policy
3.1. Payment Methods
We accept the following payment methods
Credit/Debit Cards
Cash
Gift Certificates
Digital Payment Options ( Paypal, Klarna, Apple Pay, etc ., if applicable )
3.2. Deposits
Certain bookings or packages may require a deposit to secure the reservation. Deposits are non-refundable but may be applied to reschedule appointments if proper notice is given.
4. Code of Conduct
4.1. Spa Etiquette
We aim to provide a relaxing and enjoyable experience for all guests. Please respect the quiet environment and the privacy of other guests.
Cell phones should be silenced.
Proper attire should be worn during treatments.
Respect the personal space of other guests.
4.2. Harassment
Any form of harassment or inappropriate behaviour towards staff or other clients will not be tolerated. We reserve the right to refuse service and ask any individual to leave if their behaviour is deemed inappropriate.
5. Changes to Terms & Policies
Bliss Spa & Massage reserves the right to update or modify these terms and policies at any time. Changes will be posted on this page, and your continued use of our services implies acceptance of these changes.
6. Contact Information
If you have any questions regarding these terms or policies, Please contact us at
Email: [email protected]
Phone: 07785965839
Address: 3-5 Hale Lane NW7 3NU